SERVICE ADVISOR TRAINING
A dealership’s success is measured not only by the number of vehicle sales. It is also measured by the repair and maintenance sales conversion. High closing ratios are one of the most important aspects of a successful business. You can have the best staff and the most luxurious service department, if your staff are not equipped with the right training and a proper closing ratio, you are selling yourself short.
Partnering with AutoStaff, your Service Advisor team will learn the essential skills to high lead-conversion ratios and deliver world-class service.
- Learn the intention of each step in the service Road to the Sale and the techniques for maximum effectiveness in each step
- Know the words and phrases to more effectively identify customer needs
- Build maximum value on the service presented
- Close the sale with casual confidence
- Overcome common objections
- Improve closing ratios
- Prospect for new business
- Improve client satisfaction
- Practice and role-play with real-life examples
- Stand out from your competitors to ensure repeat and referral business